DELIVERY AND RETURNS

Please use the list below to view delivery costs and times.

UK Delivery - £5.95 (3-5 working days)
UK Weekend Delivery - £9.95 (special delivery)
Europe - £25.00 (5-7 working days)
North America - £65.00 (5-7 working days)
China, Australia, Japan - £100.00 (8-10 working days)
India, New Zealand, Egypt, Middle East, South Africa - £125.00 (10-12
working days)
Channel Islands - £25.00 (3-5 working days)
Andorra, Norway, Switzerland, San Merino - £88 (5-7 working days)
Turkey - £80.00 (5-7 working days)
Malta - £90.00 (5-7 working days)
Rest of the World - £125.00 (10-12 working days)

Particularly large, fragile and bespoke items may be subject to longer
delivery timescales. Please refer to specific product pages for detailed
information. Of course, we will endeavour to contact you with anticipated
lead times, should a delay occur.

Please note that some items incur surcharges due to size or weight. All
surcharges are calculated at point of checkout.

DELIVERY TIMES

Parcels are dispatched from the Atelier via a trusted and professional UK
courier service. Please note delivery times by courier companies are
within normal working hours, 9am - 5pm, Monday to Friday. Should you
require a Saturday delivery date, please call the Atelier. We will do our
utmost to assist where possible.

Please view the list above for expected delivery times. Should you require your items sooner please contact us direct and we will help arrange this.

If a particular product is out of stock we will be in touch direct to inform and let you know when it will be available.

RETURNS

All of our signature Iona Crawford items are made with great care and are
each wrapped individually for a personal touch. However, if for any reason
you are unhappy with your purchase please return it, in its original
packaging, unused, within 14 days of receipt for a refund or exchange.

For online orders please return to:
Iona Crawford Atelier, 5-7 Lynedoch
Street, Glasgow, G3 6EF.
For Atelier purchases please return to:
Iona Crawford Atelier, 5-7 Lynedoch
Street, Glasgow, G3 6EF.

Please note that cut fabric and bespoke items are non-refundable.

If you are returning any goods please retain your proof of postage as we
cannot be responsible for any goods lost in transit without proof of
sending. Please contact us direct with your order number if you are
returning any items so we know to expect them.

Unfortunately we are not able to refund delivery and return postage costs.
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